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Privacy Statement

At Dental Art Dental Care Center, we attach great importance to the protection of your personal data. In this privacy statement, we explain what data we collect, why we do so, and how we handle your information with care.

1. Who are we?

This privacy statement applies to Mondzorgcentrum Dental Art, located in Culemborg.
We are responsible for the processing of personal data as described in this statement.

For questions about this privacy statement, you can contact us using the contact details on our website.

2. Which personal data do we process?

We process only data that is necessary for providing good dental care and for our business operations.

This may involve:

  • First and last name
  • Address details
  • Phone number
  • Email address
  • Date of birth
  • Citizen Service Number (BSN)
  • Insurance details
  • Medical data (such as dental records, X-rays, and treatment data)
  • Payment details
  • IP address (when visiting a website)

 

3. Why do we process your data?

We process your personal data for the following purposes:

  • Providing dental care
  • Maintaining a medical record (legal obligation)
  • Scheduling and confirming appointments
  • Sending invoices
  • Communicating about treatments
  • Complying with legal obligations
  • Improving our services and website
  • Improving our online reputation, carrying out     patient satisfaction surveys, providing advice on oral care products and referring to smoking cessation support

 

4. Legal bases

We process personal data based on:

  • Execution of a treatment agreement
  • Statutory obligations (such as the WGBO and tax retention obligations)
  • Consent (if applicable)
  • Legitimate interest (for example, for website security)

5. Retention periods

We retain your medical file in accordance with the statutory retention period of 20 years after the last treatment, unless a longer retention period is legally required.

We retain financial data in accordance with the 7-year statutory retention period for tax purposes.

6. Sharing data with third parties

We share your data only when this is necessary for our services or when we are legally required to do so.

This may relate to, among other things:

  • Health insurers
  • Invoicing or administrative offices
  • IT and hosting companies
  • Dental laboratories
  • External specialists upon referral

We enter into data processing agreements with parties that process data on our behalf.

We never sell your data to third parties.

7. Security of your data

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.

Our systems are secured, and only authorized employees have access to medical data.

8. Cookies and website usage

Our website may use functional and analytical cookies to improve the functioning of the website.

If we use analytical tools (such as Google Analytics), data is anonymized as much as possible.

9. Your rights

You have the right to:

  • to view your data
  • to have your data corrected
  • To have your data deleted (to the extent permitted by law)
  • To object to processing
  • to withdraw your consent
  • To file a complaint with the Dutch Data Protection Authority

You can submit a request via the contact details on our website.

10. Changes

Dental Art Dental Care Center reserves the right to amend this privacy statement. The most current version is always available on our website.

Our practice highly values your opinion. That is why we use ReviewCollect, an accredited tool (KRT, KRM, NVvO, NVVP) that can automatically send a short questionnaire about your experience. This does not happen after every visit, and you can always indicate that you no longer wish to receive invitations. We hope you will help us continue to improve the care we provide. Thank you in advance!